Tools for Responsible Play at Neon54

We are committed to providing a safe and enjoyable gaming environment for all our players. To support this, we offer a range of responsible gambling tools that you can use to manage your play. These tools are designed to help you stay in control and ensure your experience with us remains positive.

Setting Limits for Your Play

Setting financial limits is a proactive way to manage your spending. At Neon54, you can establish deposit, loss, and wager limits directly within your account settings. These limits can be adjusted at any time, though any decrease will take effect immediately, while an increase may require a waiting period of 24 hours to confirm your decision.

• **Deposit Limits:** Control the amount of money you can deposit within a specified period (e.g., daily, weekly, monthly).
• **Loss Limits:** Set a maximum amount you are willing to lose within a given timeframe. Once this limit is reached, you will be unable to place further bets until the period resets.
• **Wager Limits:** Define the maximum amount you can wager on a single bet or within a specific period.

Managing Your Playtime

Understanding how much time you spend playing is as important as managing your finances. We provide tools to help you monitor and control your session duration.

• **Session Reminders:** You can set up reminders that will appear on your screen at pre-determined intervals during your gaming session. These reminders provide a prompt to check your playtime and consider taking a break.
• **Time-Outs:** If you feel you need a short break from playing, you can implement a time-out. This can range from 24 hours to several weeks. During a time-out, your account will be temporarily suspended, preventing you from logging in and placing bets. Once the chosen period expires, your account will be automatically reactivated.

Self-Exclusion: Taking a Longer Break

For players who wish to take a more significant break from gambling, we offer a self-exclusion facility. This is a serious commitment and is designed to provide an extended period away from our services.

1. To activate self-exclusion, please contact our customer support team via live chat or email at support@neon54.com. You will need to specify the duration for which you wish to be excluded, which can range from six months to an indefinite period.
2. Once your self-exclusion request is confirmed, your account will be immediately suspended. We will take all reasonable steps to prevent you from accessing your account and receiving promotional materials during this period.
3. It is important to note that self-exclusion is a personal commitment. We recommend that you also seek support from external organisations if you feel you need it. You can find a list of such organisations in our responsible gambling section.
4. To reopen your account after a self-exclusion period, you will need to contact our customer support team and undergo a mandatory reflection period of 24 hours before your account can be reactivated. For indefinite self-exclusions, a formal request and review process will be initiated.

We encourage all our players to use these tools responsibly. If you have any questions about these features or need assistance, our 24/7 support team is available to help.